Shipping
We offer free standard ground shipping within the contiguous 48 United States on all orders over $99.00; and for orders of $99.00 or less, orders ship at a flat rate of $15.95. For orders shipped to Alaska, Hawaii and Canada, standard ground shipping for all orders will be a flat rate of $39.95.
Orders nearly always ship within one to three business days from receipt of your order, although a few items may require up to seven days to ship. A shipment tracking number will be provided to you via email shortly after your order ships.
Our online system is set up to handle shipments only to the U.S and Canada. However, we can arrange international shipments by special request. Please contact us for details.
Sales Tax
We offer free standard ground shipping within the contiguous 48 United States on all orders over $99.00; and for orders of $99.00 or less, orders ship at a flat rate of $15.95. For orders shipped to Alaska, Hawaii and Canada, standard ground shipping for all orders will be a flat rate of $39.95.
Orders nearly always ship within one to three business days from receipt of your order, although a few items may require up to seven days to ship. A shipment tracking number will be provided to you via email shortly after your order ships.
Our online system is set up to handle shipments only to the U.S and Canada. However, we can arrange international shipments by special request. Please contact us for details.
Sales Tax
Orders shipped outside of the state of Washington are not taxed. If your shipping address is in Washington, you will be charged the appropriate sales tax.
Returns Policies
We offer a 30-day return policy for many purchases. But Please Note: Water filters, reverse osmosis membranes, filter housings and a few other products you may have used are not returnable because of the possibility of product contamination.
If you need to return an item, please email us at Returns@SafeWaterEssentials.com to let us know of your problem and to request a Return Authorization number and return shipping address. Please do not return merchandise without first verifying the proper shipping address. Authorized returns must be shipped within 30 days of the original purchase date to be eligible for a refund. All return shipping fees are your responsibility.
Returns for a Refund
For products returned in their original, unopened packing, we’ll refund your product purchase price less a 15% re-stocking fee upon receiving the merchandise in undamaged condition. For unused products where the packaging was opened, we’ll refund the purchase price less a 25% re-stocking fee upon receiving the merchandise in undamaged condition. All return shipping fees are your responsibility.
Defective Products and Warranty
Manufacturers of the products we sell include a standard manufacturer’s warranty. If your product is found to be defective within the warranty period, please contact us and we’ll work with the manufacturer on your behalf to resolve the issue to your satisfaction.
Shipping Mistakes
In the event that we send you an incorrect product, or fail to ship your entire order, we will swiftly remedy the mistake at no cost to you.
Shipping Damage
Because damage of your order during shipment is always possible, it's important that you inspect your shipment immediately upon receipt and file a damaged merchandise claim with the shipping company within 2-3 days. You also should let us know of the damage so we can get a replacement to you as soon as the damage claim is resolved.
Order Cancellation
In the event you wish to cancel your order prior to shipment, we'll refund what you paid less any credit card/PayPal transaction fees incurred by us.
